Privacy Policy
Our Privacy Policy
This Privacy Policy explains our data processing practices with regard to our site. This website is operated by Infusion Concepts. We believe in safeguarding the privacy of the users of this site. Please note that other websites to which this website links are not covered by this policy. At Infusion Concepts Ltd, we’re committed to protecting and respecting your privacy.
This Privacy Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Privacy Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Questions about our privacy policy
Any questions regarding this Policy and our privacy practices should be sent by email to info@infusionconcepts.com or by writing to Krissy Catlow, Infusion Concepts , Wellington Business Park
Units 1 -3 Norland Road
Sowerby Bridge
West Yorkshire
HX6 3DF.
Alternatively, you can telephone 01422 839021
Registered in England and Wales No: The registered address is:
Wellington Business Park
Units 1 -3 Norland Road
Sowerby Bridge
West Yorkshire
HX6 3DF.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about products and services.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. This information relates to usage statistics pertaining to our web site, detailed in this privacy policy.
How is your information used?
We may use your information to:
– process orders that you have submitted;
– to carry out our obligations arising from any contracts or distribution agreements entered into by you and us;
seek your views or comments on the services we provide;
– notify you of changes to our services;
– send you communications which you have requested and that may be of interest to you. These may include information about promotional campaigns.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information
No-one has access. We do not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.
Your privacy choices
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: info@infusionconcepts.com or by telephone 01422 839021.
How you can access and update your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: info@infusionconcepts.com, or write to us at:
Wellington Business Park
Units 1 -3 Norland Road
Sowerby Bridge
West Yorkshire
HX6 3DF
Alternatively, you can telephone 01422 839021.
You have the right to ask for a copy of the information Infusion Concepts Ltd hold about you (we may charge a small administration fee for information requests) to cover our costs in providing you with details of the information we hold about you.
Security precautions in place to protect the loss, misuse or alteration of your information. When you give us personal information, we take steps to ensure that it’s treated securely.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Profiling
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Use of ‘cookies’
Like many other websites, the Infusion Concepts website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual.
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.
Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Website recording
Our web site does not use website recording. Should this change, we will advise you accordingly.
Review of this Privacy Policy
We keep this Policy under regular review. This Policy was last updated in April 2021
